Search Results: 30,214 vacancies
2000 - 2800 SGD
...explaining possible solutions and ensuring that clients feel supported and valued.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Maintain complete knowledge of departmental policies, procedures and...
2200 - 2800 SGD
...as online payments.
Position Summary
The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.
As part of this team, he/she will contribute...
3000 - 3800 SGD
...good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service, and the right aptitude and attitude to deliver excellent...
5000 - 7000 SGD
...implementation of digital solutions to provide convenience to customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or supervisory experience
Good people management skills and able to work...
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
2200 - 2600 SGD
...escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming...
7500 - 9500 SGD
...timely dissemination of information, escalation of issues and resolution of problems
Liaison person between Institutions and Group Contact Centre. Partners both internal and external stakeholders to ensure patients’ positive experience along the continuum of care...
...the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing...
3000 - 6000 SGD
...The Opportunity:
# Contact Centre Environment, MNC Bank
# Candidates with strong relevant years of experience can be considered for senior position (managerial)
# Permanent Role | Basic up to $6000 + Bonus
# Location: Tampines
#2 Shifts (8am to 5pm/11am to 8pm) | 4...
3800 - 4000 SGD
Job Responsibilities:
Lead a team of Customer Experience Officers to achieve KPI
Respond to survey enquiries via inbound calls and emails
Conduct survey interviews via outbound calls
Reach out to the respondents to assist them to complete the survey
Organize ...
3000 - 3800 SGD
...good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service, and the right aptitude and attitude to deliver excellent service...
...renowned Private Bank with global footprints.
about the job
First contact for regional clients regarding the bank's digital platform... ...banking experience
~ Prior experience in client service or call centre
~ Good understanding of banking and financial products
To...
As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing...
...Core Skills:
Contact Centre applications Interactive Voice Response (IVR) softphone application SMS Banking.
OS: Unix/Linux platform... ...to ensure they conform to Established Standards
Recommend Design and Operational Optimizations
Respond on time to the...
Role and Responsibilities
Provide Customer Service activities aligned with OKRs, SLAs, and KPIs.
Oversee local and offshore customer service teams, offering guidance and training as needed.
Manage day-to-day call center performance to ensure consistently high...
3300 - 5000 SGD
...Job Description
Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective...
2200 - 4000 SGD
...Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and...
...working with trainers to ensure the skills and knowledge are developed effectively.
Contribute to the design and implementation of change requests which impact the contact centre.
Ensure effective and consistent communication throughout the team, encourage feedback and...
2200 - 3800 SGD
...Weekend)
Attractive Basic + Shift Allowance
Job Description:
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs...
3200 - 4000 SGD
...and willing to take initiative to improve processes and respond to customers’ needs.
Must be willing to work on weekends.
Proficient in MS Office applications.
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview....
